Your satisfaction is always our misson! Upretty hair has been doing our best to make every customer have a nice shopping experience here. So if you have any problem with the product or service, please feel free to contact us. We guarantee money back on all acceptable returns.
1. Items returned within 15 days of receiving your original order will be eligible for a refund if it has evident manufacturing defect, such as the size, style, hair material, cap construction or color doesn’t match the description, please feel free to contact us, our customer service will reply to you as soon as possible.
2. Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sellerfurbished or previously owned products.
3. Please notice that if you want to return any or all parts of your order, you need to contact customer service firstly, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account. Buyer needs to pay for the return shipping fee. Or you can keep the product and negotiate with our customer service for the refund directly.
4. Care and styling product, accessories, liquids, and special order items are ineligible for return. Please note that free gifts should be shipped out together with the original package.
5. After the return request has been authorized, the items can be shipped back to the address we gave you. Please kindly send email about your order number and returned package number.