Return Policy

We Are Always Here to Help You.

We are pleased to accommodate returns and exchanges within 30 days on all sets that have not been used, washed, worn, or tampered with, still is original status. When you receive the order, if the hair quality & hair color & hair length is not right, please e-mail us at to initiate your return and we will be more than happy to assist you further.

Here are some FAQ in regards to our return policy:

  1.How do I make a return?

  2.What is the return period?

  3.Why are Upretty Hair extensions non-returnable if opened?

  4.Do I have to pay for the shipping of my return?

  5.May I return my Upretty Hair extensions without contacting you or getting an RMA?

  6.When will I receive my refund?

  7.How may I contact you?

Details as below:

1. How do I make a return?

Easy: e-mail us at and let us know your order number. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.

2. What is the return period?

We will provide a refund period on unopened hair extensions within (15) days of the date that you receive your hair extensions.

3. Why are Upretty Hair extensions non-returnable if opened?

Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns of opened items for the same reasons.

4. Do I have to pay for the shipping of my return?

Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because Upretty Hair will not be responsible for lost returns. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.

5. May I return my Upretty Hair without contact you or getting an RMA(Return Merchandise Authorization)?

No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.

6. When will I receive my refund?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.

7. How may I contact you?

You may contact us by e-mail at The Uprettyhair team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!

Should you have any other questions, be free to e-mail us at We're here to help!